Effective Date: 1 January 2025
Company Name: Siddhivinayak Tours & Travels
Location: Kandivali, Mumbai, India
Contact Email: ops@siddhivinayaktoursandtravel.com
Contact Number: +91 73045 60001
At Siddhivinayak Tours & Travels, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services.
This Agreement (“Terms and Conditions”) is entered into by and between Siddhivinayak Tours and Travels (“We,” “Us,” or “Our”) and the client (“You,” “Your,” or “Client”). By using our visa-related services, you agree to the following terms:
1. Services Provided
We provide assistance with visa applications, including but not limited to:
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Consultation on visa requirements and eligibility
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Preparation and submission of visa applications
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Review and organization of supporting documents
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Tracking application status and providing updates
2. Client Responsibilities
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Accurate Information: You must provide truthful, accurate, and complete information for your visa application. You are responsible for ensuring all details (personal information, travel dates, purpose of travel) are correct.
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Documents: Submit all required documents on time and in the specified format. Incomplete or incorrect documents may delay your application.
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Payment: You are responsible for paying our service fees as per our pricing schedule. Government visa fees and third-party charges are separate and must be paid directly to the respective authorities.
3. Service Fees and Payments
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Service Fees: Our fees for visa assistance are separate from government processing fees. These are detailed in your invoice or quotation.
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Payment Terms: Full payment is required upfront unless otherwise agreed. Payment methods include bank transfer, credit card, etc.
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Refund Policy: Our service fees are non-refundable once the visa application process has begun. Refunds are only possible if we are unable to assist with your application due to circumstances beyond our control.
4. Application Submission
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Submission Process: We will assist in submitting your visa application to the relevant embassy, consulate, or processing authority, and provide regular status updates.
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No Guarantee of Approval: Visa approval is at the sole discretion of the relevant authorities. We do not guarantee approval and are not liable for rejections, delays, or changes in the process.
5. Confidentiality and Data Protection
We are committed to protecting your personal information. All data will be handled in compliance with applicable data protection laws and shared only with authorized authorities as required for your visa application.
6. Limitations of Liability
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We are not responsible for delays, denials, or refusals by the relevant authorities.
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We are not liable for losses or damages resulting from inaccurate or incomplete information provided by you.
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Our liability is limited to the amount paid for our services. We are not liable for indirect, incidental, or consequential damages.
7. Cancellation and Changes
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Client-Initiated Cancellations: Notify us in writing if you wish to cancel your visa application. Fees already paid are non-refundable, except as outlined in our Refund Policy.
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Agency-Initiated Cancellations: We may cancel services if you breach these terms, including non-payment or failure to provide required documents. You will be informed promptly in such cases.
8. Amendments
We reserve the right to amend these Terms and Conditions at any time. Changes will be communicated to you, and continued use of our services constitutes acceptance of the revised terms.
9. Governing Law and Dispute Resolution
Any disputes or claims related to our services will be subject to the jurisdiction of Mumbai courts.